As many of you may know, I am now on my fourth Palm Treo in a year and a half. While I was waiting to receive my fourth one (after my third one was broken right out of the box), I wrote the CEO of Palm a letter and fired him (as well as the company) as my cell provider. It was a very personal letter about why it was so important to me to have it work (lifeline to my daughter). About two weeks later, I received a form letter from the customer service department saying that they wanted to help make this right by getting me a new phone if I needed too. Wrong! It wasn't a phone and a form letter I wanted, it was a real apology from the President (after all I took the time to write him) and an acknowledgment that I had been heard. Death to Palm.
Last night as I went to dinner with a friend of mine who was visiting from Virginia, my phone broke again (after one motnh of flawless operation). AGAIN! This will be the fifth one I have had. Now the iPhone comes out in a few weeks and I am wondering if maybe I should send the President of Palm a new photo... that of me holding up my new iPhone... It is such a feeling of helplessness to be locked in to a contract and a phone that I now hate. NEVER buy a TREO.
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2 comments:
If you really felt cheeky, you could send him an iPhone. That would, however, be a very expensive bit of cheek.
Never mind, send me one instead!
I totally feel for you. But with apple make sure to get that back up replacement insurance. (I went through 4 iPods.) The iPhone though, I bet will NOT have problems. It's too beautiful to have any.
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